Privacy Policy
Effective Date: April 4, 2025
Peak Up ("we," "us," or "our") value your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.
1. Information We Collect
1.1 Personal Data
When you use Peak Up, we may collect the following personal information:
- Name, email address, and phone number
- Pickup and delivery addresses
- Payment details (processed securely via third-party payment providers)
- Profile picture (if uploaded)
- Communications and customer service inquiries
1.2 Usage and Technical Data
- Device information (model, operating system, IP address)
- App usage statistics
- Location data (for real-time tracking during pickups and deliveries)
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Facilitate laundry pickup and delivery services
- Process payments and transactions
- Provide customer support
- Improve our app’s functionality and user experience
- Detect and prevent fraud
- Comply with legal obligations
3. Sharing and Disclosure
We may share your data with:
- Laundry partners for order fulfillment
- Riders for pickup and delivery coordination
- Payment service providers for transaction processing
- Legal authorities if required by law
- Third-party analytics and advertising partners
4. Data Security
We implement appropriate technical and security measures to protect your data. However, no system is 100% secure, and we encourage users to take precautions when sharing information online.
5. Retention of Data
We retain your personal data as long as necessary for service fulfillment, legal compliance, and business operations.
6. Your Rights
You have the right to:
- Access, update, or correct your personal data
- Request deletion of your data (subject to legal limitations)
- Withdraw consent for data processing
- Object to direct marketing
To exercise these rights, contact us at peakup2025@gmail.com.
