Privacy Policy

Effective Date: April 4, 2025 

Peak Up ("we," "us," or "our") value your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services. 

1. Information We Collect 

1.1 Personal Data 

When you use Peak Up, we may collect the following personal information: 

• Name, email address, and phone number 
• Pickup and delivery addresses 
• Payment details (processed securely via third-party payment providers) 
• Profile picture (if uploaded) 
• Communications and customer service inquiries 

1.2 Usage and Technical Data 

• Device information (model, operating system, IP address) 
• App usage statistics 
• Location data (for real-time tracking during pickups and deliveries) 
• Cookies and tracking technologies 

2. How We Use Your Information 

We use your information to: 

• Facilitate laundry pickup and delivery services 
• Process payments and transactions 
• Provide customer support 
• Improve our app’s functionality and user experience 
• Detect and prevent fraud 
• Comply with legal obligations 

3. Sharing and Disclosure 

We may share your data with: 

• Laundry partners for order fulfillment 
• Riders for pickup and delivery coordination 
• Payment service providers for transaction processing 
• Legal authorities if required by law 
• Third-party analytics and advertising partners 

4. Data Security 

We implement appropriate technical and security measures to protect your data. However, no system is 100% secure, and we encourage users to take precautions when sharing information online. 

5. Retention of Data 

We retain your personal data as long as necessary for service fulfillment, legal compliance, and business operations. 

6. Your Rights 

You have the right to: 

• Access, update, or correct your personal data 
• Request deletion of your data (subject to legal limitations) 
• Withdraw consent for data processing 
• Object to direct marketing 

To exercise these rights, contact us at peakup2025@gmail.com. 

7. Third-Party Links 

Our app may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies. 

8. Updates to This Policy 

We may update this Privacy Policy from time to time. Significant changes will be notified through the app or via email. 

9. Contact Us 

If you have any questions about this Privacy Policy, please contact us at: Peak Up 

Email: peakup2025@gmail.com